FAQ

General Questions

Q.How do I change my Password?

    • To change your password:

      1. Login to your account.
      2. Click Edit Info on the My Account Page
      3. Update Your Password
      4. Confirm Your New Password
      5. Confirm your changes by clicking Save.

 

Q.How do you protect my information?

    • We keep your information safe and secure by using High-grade AES 256-bit encryption. We do this to protect any sensitive information you share with us  against eavesdropping.

      For example, we will initiate and/or maintain an encrypted connection when any of the following occur:

      1. When Logging In (entering Usernames/Passwords)
      2. When Ordering (entering Credit Card Information)
      3. When Updating any sensitive information.

 

Q.How do I access my past order history?

 

Q.How do I update my billing information?

 

Q.How do I update my billing address?

    • To update your billing address or add a new address:

      1. Login to your account.
      2. Select "Edit" under "Billing Accounts"
      3. Make changes and once complete, click save.

 

Q.How do I update my credit card information?

    • To update your credit card information:

      1. Login to your account.
      2. Select "Edit" under “Billing Accounts”.
      3. Make changes and when complete, click save.

 

Q.How do I recover my lost password?

 

Q.How do I login and access my account?

    • To access your account:

      1. Click on My Account
      2. Enter your E-mail address and Password

 

Customer Support

Q.How do I get an estimate of shipping charges?

    • To get an estimate on the shipping charges for your order:

      1. Add all items you would like to purchase to your cart.
      2. Click View Cart
      3. Select the destination Country
      4. Select the destination Zip Code
      5. Click Get Shipping Estimate to request a quote for shipping on the items in your cart.

 

Q.How can I keep up to date on new Products & Promotions?

 

Q.Why was my order declined?

    • In most cases, orders are declined due to a mismatch of address, zip code, or security code. The information you provide must be correct and must match the information your credit card company has on file.

      If you have checked your information and it appears correct, please contact us to so we can help troubleshoot the problem, and if you'd like, you can also place your order with us over the phone.

 

Q.Seagate Shipping Calculations

  • Internet orders:

    $5.95 Flat Rate shipping charge for orders less than $30.00 (to the Continental U.S.) for First Class Mail shipments only. Orders requesting special services will be charged actual shipping charges:
    • USPS Priority Mail
    • UPS (Overnight Delivery)
    • UPS (2nd Day Air)
    • UPS (3 Day Select)
    • UPS (Ground)
    Free Shipping for internet orders of ≥$30.00. (Continental U.S., AK & HI) First Class Mail only.
    Free Shipping for internet orders on Auto-Ship (Continental U.S., AK & HI) First Class Mail only.
     
    International orders:
    Charged at actual cost 
    • USPS First Class International
    • USPS Global Priority
    International Shipping Policy:
    • If the product you ordered is rejected by your country's Customs and sent back to us, we will refund the amount of the product purchase minus the shipping and restocking charges once the package is received back by us in resalable condition. We cannot process a refund on seized, damaged, opened, or non-returned items, so you should check with your local Customs office to be certain that you can receive the products you ordered.
    • Customs may charge you a tax (or any other fees such as Brokerage fees) upon pickup of the product which is not included in our price or shipping.
    • Orders not placed on our website (i.e. orders phoned, faxed or prepaid orders mailed to Seagate): $5.95 Flat rate (to the Continental U.S.)
     
    Orders requesting special services will be charged actual shipping charges:
    • USPS Priority Mail
    • UPS (Overnight Delivery)
    • UPS (2nd Day Air)
    • UPS (3 Day Select)
    • UPS (Ground)
    Orders to AK and HI and International will be charged actual shipping charges